FAQ
Questions people ask us
Still not sure? Call dispatch any time, day or night.
What should I do while I wait?
Switch on your hazard lights and, if it is safe, wait away from the vehicle and behind a barrier, never between the vehicle and traffic. Keep your phone on: the driver calls or texts when close. If anyone is hurt, call the emergency services first.
Will my insurance or roadside cover pay?
Many insurance policies and roadside plans include towing. Check with yours first: some send us the job directly, or you pay us and claim it back with our itemised receipt. Plans we bill directly: Example Motor Club (sample).
How can I pay?
Cards, Apple Pay and Google Pay, paid to the driver or by a secure link from dispatch. Business accounts can be invoiced.
How much will it cost?
It depends on the job, the distance and the time of day. Dispatch tells you the price on the phone before the truck sets off, and we never add charges without asking you.
Can I ride in the tow truck?
Usually one passenger can ride in the cab, space permitting. Tell dispatch how many people are with you so we can plan.
Where can you take my vehicle?
Anywhere you choose: your home, a service centre, a dealer or a body shop. If it is late, we can store it safely in our yard and deliver it the next day.
Broken down? Call us now.
A dispatcher answers day and night, gives you a price and an arrival time, and sends the nearest truck.