FAQ
Questions customers ask us
Something else on your mind? Ask at the counter or give us a call.
How long does dry cleaning take?
Most items are ready in 48 hours. Shirts dropped off before 9:00 can be ready the same evening, and most other items can go express for a small extra fee.
Can you remove any stain?
We treat every stain we find and note it on your receipt, but some cannot be removed safely, especially old or heat-set ones. Tell us what caused it, and try not to rub, wash or iron it before you bring it in.
What if an item goes missing or is damaged?
Every item is tagged and listed on your receipt, so we can trace it through the shop. If something is missing or not right, tell us within seven days and we will look into it with you under our claims policy (sample).
Where do you pick up and deliver?
Springfield and the neighbourhoods around it. Enter your address when you book, or call us and we will check for you.
Do I need to empty the pockets?
Please do. We check pockets too and return anything we find, but a forgotten pen or tissue can spoil a whole load.
Schedule a pickup
Your laundry day, done for you
Pick a two-hour window and leave the bag at the door. We bring everything back clean, pressed and ready to wear.
Free over $40 · Mon – Sat · Pay on delivery