Home care across Springfield
Kind, reliable care at home for the people you love
Personal care, companionship, dementia care, respite and live-in support, planned around your family. Familiar caregivers, a written care plan and someone to call whenever you need us.
♥
From one-hour visits to live-in care, with the same small team each week where possible
Arrange a free care assessment
At home or by video · about an hour
Call or send the form
Today
We visit and listen
This week
Your written care plan
No obligation
7 days
a week, including evenings and weekends
1 hour
shortest regular visit
Free
care assessment, with no obligation
24/7
on-call line for clients and families
Sample figures.
Care services
Support that fits the way your family lives
From a short visit each morning to round-the-clock live-in care, every service starts with a free assessment and a care plan you agree to first.
Personal care
Help with washing, dressing, getting up and going to bed, always at your loved one’s pace and with their dignity in mind.
Companionship
A friendly face for a chat over tea, a walk, a hobby or a trip to the shops, so the days feel less lonely.
Dementia care
Calm, familiar routines from caregivers trained in dementia support, with gentle help that keeps people involved.
Respite care
Take a few hours, a weekend or a holiday off. We step in so family carers can rest, knowing all is well at home.
Live-in care
A caregiver who lives in the home for full-time support, so your loved one can stay in the place they know best.
Help around the home
Light housework, laundry, meals, shopping and medication reminders, so daily life keeps running smoothly.
How care starts
From first call to first visit, step by step
1
Talk to us
Call or send a message. Tell us a little about your loved one and what is worrying you, and we will explain the options in plain words.
2
Free care assessment
A care manager visits at home, or meets you by video, to understand routines, health needs, likes and dislikes.
3
Your written care plan
You receive a clear plan with visit times, tasks and the cost. Nothing starts until you and your loved one are happy with it.
4
Meet your caregiver
We introduce your caregiver before the first visit where we can, then check in often and adjust the plan as needs change.
About us
Local care, given the way we would want it for our own parents
We are a small, local home care team. We take time to get to know each person, match them with caregivers they feel at ease with, and keep families in the loop.
- A free assessment and a written care plan before care begins
- The same small group of caregivers wherever we can
- Visits from one hour, seven days a week
- Regular reviews with you and your family
Registration: Carehaven Home Care is licensed by the State Department of Health, licence no. 000000 (sample). Read our latest inspection report.
Why families choose us
Care you can trust in your home
Carefully chosen caregivers
Every caregiver is interviewed in person, with references and background checks completed before their first visit.
Familiar faces
We keep a small, steady team around each person, so care feels personal and routines stay the same.
Plans that change with you
Care plans are reviewed with you regularly, and you can add, move or pause visits with notice.
Someone always on call
Clients and families can reach our on-call team at any hour if plans change or something worries them.
Our team
Meet the people who will care for your family
Elena Ruiz
Care manager
Leads every free assessment, writes the care plans and is the first person families call with a question.
Amara Johnson
Senior caregiver, dementia care
Known for her patience and calm routines. Supports new caregivers on their first visits.
Tom Becker
Caregiver, companionship and live-in
Loves a good chat, a crossword and a walk to the park. Often on our respite and live-in rotas.
Family testimonials
What families tell us
★★★★★
“Mum was anxious about having help at home. Now she looks forward to her visits, and we finally sleep well knowing someone checks in every morning.”
Sample family member
Personal care and companionship
★★★★★
“The care manager took time to learn Dad’s routines. His caregivers are calm and kind, and they always tell us how his day went.”
Sample family member
Dementia care
★★★★★
“I care for my husband, and the respite visits give me a few hours to myself each week. I come home rested and he has had a lovely afternoon.”
Sample family carer
Respite care
Costs & funding
Clear rates, agreed before care begins
Companionship visits
from $32 / hour
Personal care visits
from $36 / hour
Dementia care visits
from $38 / hour
Respite care (half or full day)
from $140
Overnight care
from $220 / night
Live-in care
from $2,100 / week
Example prices. Your cost depends on your assessment and care plan, and is always confirmed in writing first. Minimum visit lengths may apply.
Paying for care
Many families pay privately. Some care may be covered by long-term care insurance or local programmes. We can explain the paperwork, but we do not give financial or legal advice.
- Private pay, invoiced every month
- Help with long-term care insurance claims
- Local or state funding programmes (sample: check what applies in your area)
FAQ
Questions families ask us
Cannot find your answer? Call our office. We are happy to talk things through, with no obligation.
How do you choose and check your caregivers?
Every caregiver has an in-person interview, reference checks and a background check before their first visit. New caregivers shadow an experienced colleague first, and their training is kept up to date.
Will my relative see the same caregiver each time?
We build a small, steady team around each person and keep it the same wherever we can. If someone is on holiday or unwell, we tell you who is coming instead.
Can we change visit times or pause care?
Yes. Care plans are flexible. You can add, move or pause visits with notice, for example during a hospital stay or a family holiday. Ask us about the notice we need.
What happens in an emergency?
In a medical emergency, caregivers call 911 first, then let you and our on-call team know straight away. If you are worried about your relative’s health, call 911 or their doctor. For anything else, our on-call line answers at any hour.
How soon can care start?
Often within a few days of the free assessment, depending on the hours you need. If someone is coming home from hospital, call us early so we can plan together.
Do you support people living with dementia?
Yes. We plan calm, familiar routines with the family, keep the same caregivers where possible and share small changes we notice, so nothing is missed.
Areas we cover
Care at home across Springfield and nearby
Our caregivers live and work in these neighbourhoods, so travel times stay short and visits stay on time.
Springfield Centre
Maple Heights
Riverside
Oak Park
Northgate
Westbrook
Elm Grove
Hillcrest
Not on the list?
We can often help in nearby streets and towns too. Tell us where your relative lives and we will let you know straight away.
Our office
Office hours & how to reach us
Office: Monday – Friday
8:30 – 17:30
Office: Saturday
9:00 – 13:00
Care visits
7 days, 7:00 – 22:00
On-call line for clients
Any hour
27 Elmwood Avenue, Suite 3
Springfield, ST 10001 · Office visits by appointment
Let’s talk about the care your family needs
Arrange a free, no-obligation care assessment at home or by video. We will listen first, then suggest a plan.