FAQ
Questions before your visit
Anything else on your mind? Call or email the spa and we will gladly help.
What should I wear?
Wear whatever is comfortable. We give you a robe, towels and disposable underwear, and you are covered with a sheet or towel during your treatment, except the area being worked on.
How early should I arrive?
Please arrive 15 minutes before your booking to fill in or check your health form, change and settle in. Arriving late may shorten your treatment so the next guest is not kept waiting.
Can I have a massage while pregnant?
Please tell us you are pregnant when you book. We offer pregnancy massage in a side-lying position, and we may ask you to check with your midwife or doctor first. Some treatments, such as hot stones and body wraps, are not offered during pregnancy.
What if I have a health condition or injury?
Let us know when you book and on your health form. Your therapist will adapt or advise against a treatment if it is not suitable (sample policy).
What is your cancellation policy?
Please give us at least 24 hours’ notice to move or cancel. Late cancellations and missed bookings may be charged in full.
Do you sell gift vouchers?
Yes. Vouchers are available for any amount, treatment or package, in person, by phone or by email, and are valid for 12 months.
Ready to unwind?
Choose your treatment and time online, or call us and we will help you find the right one.