FAQ
Questions homeowners ask us
Still not sure? Call the office and we will talk you through it.
Do you charge a callout fee?
Our callout fee covers the travel and the first hour on site, and we tell you the amount on the phone before we set off (sample terms).
Do you take emergency calls at night and at weekends?
Our emergency line is open 24/7 for burst pipes, flooding and no heating or hot water (sample hours).
What should I do while I wait for you?
Turn off the water at the main stop valve, switch off electrics near the leak if it is safe, and move valuables away from the water.
Is your work guaranteed?
Our workmanship is guaranteed and new parts carry the manufacturer warranty (sample terms).
Who carries out gas work?
Gas work, including boiler servicing and gas safety checks, is only done by a qualified gas engineer.
Are you licensed and insured?
Licensed and insured: licence no. 000000 (sample).
Need a plumber? Book today
Book online in a minute, or call us and we will find a time that suits you. Emergencies go to the front of the queue.