Welcoming new clients and their pets
Kind, careful vet care for every member of the family
Check-ups, vaccinations, pet dental care and surgery for dogs, cats and small pets, in a calm clinic where nobody is rushed. You get a clear estimate before any treatment.
★★★★★
4.9 out of 5 from 640+ pet owner reviews (sample)
Book an appointment
Who are we seeing? Next free times:
Dog
Today 15:20
Cat
Tomorrow 09:40
Small pet
Thursday 11:00
Services
Care for every stage of your pet’s life
From first vaccinations to senior check-ups, every visit starts with a gentle exam and a plan you agree to first.
Wellness exams
A relaxed nose-to-tail check, weight and diet review, and time for all your questions.
Vaccinations
Puppy and kitten courses and yearly boosters, planned around your pet’s lifestyle.
Pet dental care
Mouth checks, scale and polish under anaesthetic, and simple home-care tips.
Surgery
Neutering and planned operations, with a written estimate and a call when your pet wakes up.
Diagnostics
Blood tests, urine tests and imaging to help your vet understand what is going on.
Microchipping
A quick microchip check or fitting, and help keeping your contact details up to date.
Nutrition advice
Friendly advice on food, portions and treats for every age, size and appetite.
Grooming
Baths, brushing, nail clips and gentle trims in a quiet room away from the waiting area.
New clients
Your first visit, step by step
1
Register your pet
Fill in the short form online or at the front desk. If your pet has seen another vet, we can ask them for the records.
2
Book a first visit
Choose a time that suits you. Tell us if your pet is nervous, and we will plan a quieter slot.
3
Meet your vet
We weigh your pet, do a gentle nose-to-tail check and talk through vaccinations, parasite control and diet.
4
Your care plan
Leave with simple next steps, reminder dates and a written estimate for anything your pet may need.
12+
years caring for local pets
9,000
dogs, cats and small pets on our books
4.9/5
average rating from pet owners
Same day
visits for unwell pets when we have space
Sample figures.
About us
A neighbourhood vet that takes its time with every pet
We started this clinic so local pets could be seen by a team that knows them, in a place where nobody is rushed. We explain every option in plain words, share what we find, and help you decide what is right for your pet and your budget.
- A written estimate before any treatment
- Separate waiting areas for cats and dogs
- Early evening and Saturday morning appointments
- Step-free access and parking in front of the clinic
Calm visits
A visit to the vet that feels a little less scary
Gentle handling
We go at your pet’s pace, with treats, soft voices and breaks whenever they need one.
Cat-friendly room
A quiet room and a separate waiting area, so cats never have to sit next to a barking dog.
Clear estimates
You get a written estimate before any treatment, and we call you before anything changes.
Hours that fit
Early evening and Saturday morning visits, plus online booking and reminder texts.
Pet health plans
Spread the cost of routine care
One monthly payment covers the yearly check-ups, vaccinations and parasite treatment your pet needs to stay on track.
Under one year
Puppy & kitten plan
$18 a month
A simple start for the first year at home.
- Full first vaccination course
- Microchip and registration
- Flea and worm treatment
- Two health checks
Dogs
Adult dog plan
$24 a month
Routine care for dogs from one year old.
- Yearly booster vaccination
- Two wellness exams a year
- Flea, tick and worm treatment
- Nail clips at every visit
Cats
Adult cat plan
$20 a month
Routine care for cats from one year old.
- Yearly booster vaccination
- Two wellness exams a year
- Flea and worm treatment
- Weight and diet check-ins
Example plans and prices. A health plan covers routine care only; it is not pet insurance.
Prices
Clear prices, agreed before we start
Consultation & exam
from $55
Yearly booster (dog or cat)
from $45
Puppy or kitten vaccination course
from $90
Microchipping
$35
Nail clip
$15
Full groom (small dog)
from $50
Dental scale & polish under anaesthetic
from $280
Cat neutering
from $150
Example prices. Your vet confirms the cost in a written estimate before any treatment.
Pet insurance & payment
We can fill in the claim form for most pet insurers. You pay at the end of the visit and claim the cost back. No insurance? Ask about our health plans.
- Help with insurance claim forms
- Monthly health plans for routine care
- Cards, cash and contactless
Our team
Meet the people who will care for your pet
Dr. Priya Nair
Veterinarian
Sees most of our new puppies and kittens, and loves a good chat about diet and training.
Dr. Tom Gallagher
Veterinarian, surgery
Leads our planned operations and talks you through every step before and after.
Grace Mensah
Veterinary nurse
Runs our nurse clinics for weight checks, nail clips and post-surgery check-ups.
Ellie Hart
Groomer
Keeps grooming calm and quiet, with plenty of breaks for nervous dogs.
Reviews
What pet owners say about us
★★★★★
“Our rescue dog usually hides under the chair at the vet. The team sat on the floor with her, used lots of treats and explained everything to us.”
Sample pet owner
Wellness exam · dog
★★★★★
“We had a written estimate for our cat’s dental care before anything started, and the nurse called as soon as she was awake.”
Sample pet owner
Pet dental care · cat
★★★★★
“It is not easy to find a vet who knows rabbits. They answered all our questions about diet and handling without rushing us.”
Sample pet owner
Small pet visit · rabbit
FAQ
Questions pet owners ask us
Not sure about something? Give our reception team a call, we are always happy to help.
What should I do if my pet has an emergency?
During opening hours, call us straight away and tell us what is happening, so we can get ready for you. Out of hours, call us or your nearest emergency vet: our phone message gives the out-of-hours number.
Which animals do you see?
Dogs, cats, rabbits, guinea pigs and other small pets. If you keep birds, reptiles or other exotic pets, call us first and we will tell you whether we can help or who to see.
What should I bring to the first visit?
Your pet’s vaccination card and any records from a previous vet, a list of medicines and food, and a favourite treat. Please bring dogs on a lead and cats or small pets in a secure carrier.
How can I pay?
We ask for payment at the end of each visit by card, cash or contactless. For larger treatments you get a written estimate first, and routine care can be spread with a monthly health plan.
Do you work with pet insurance?
Yes. We can fill in the claim form for most insurers. You pay us at the visit and claim the cost back. Check your policy to see what it covers.
Visit us
Opening hours & how to find the clinic
Monday – Thursday
8:00 – 19:00
Friday
8:00 – 18:00
Saturday
9:00 – 13:00
Sunday
Closed
Out of hours, call us or your nearest emergency vet.
15 Willow Way
Springfield, ST 10001 · Parking in front of the clinic
Pet emergency? Call us or your nearest emergency vet. Out of hours: (555) 015-4099
Book a visit for your dog, cat or small pet
Choose a time online, or give us a call and we will find a slot that suits you both.