Contact
Get in touch, in the way that suits you
Book a free 15-minute call, ask about fees, or find our office. Expect a reply within one working day.
Email us
Expect a reply within one working day. Please keep personal details for your session.
Need help right now? We are not a crisis service. In the US, call or text 988, or call 911 in an emergency. Elsewhere, call your local emergency number.
Office & online
Meet us in the office or online
Monday – Thursday
9:00 – 20:00
Friday
9:00 – 15:00
Saturday
Online only, 9:00 – 13:00
Sunday
Closed
27 Linden Grove, Suite 4
Springfield, ST 10001 · Quiet waiting room, street parking nearby
Online sessions
Secure video from home, on a computer, tablet or phone.
FAQ
Questions people often ask
Cannot find your answer? Ask us on your free 15-minute call, or send us an email.
Is what I say confidential?
Yes, with a few legal limits. Your therapist may need to share information if there is a serious risk of harm to you or someone else, or a concern about a child’s safety. We explain these limits in your first session, and you can ask about them at any time.
How long is a session?
Individual and teen sessions last 50 minutes. Couples and family sessions last 75 minutes. Most people start with weekly sessions and change the rhythm later.
What is your cancellation policy?
Please give us at least 24 hours’ notice if you need to cancel or move a session. Late cancellations and missed sessions are charged at the full fee, unless there is an emergency.
How many sessions will I need?
It depends on you and what you would like to work on. Some people come for a few sessions, others for longer. We review how things are going together, and you can pause or stop whenever you choose.
Do you take insurance?
We are out-of-network for most plans. We give you a superbill to send to your insurer, and you can call them to ask what your plan covers for outpatient mental health care.
What if I need help urgently?
We are not a crisis service and cannot answer calls around the clock. If you are in crisis, call or text 988 (Suicide & Crisis Lifeline, US) or call 911. Outside the US, call your local emergency number.