Now welcoming new clients
A calm place to talk, at your own pace
Individual, couples and teen therapy in Springfield and online. Start with a free 15-minute call to see whether we are the right fit for you.
In person or online · Daytime and evening sessions · Adults, couples and teens
Book a free 15-minute call
No cost and no obligation
Phone call
15 min
Video call
15 min
- Ask anything about how therapy works
- Hear about fees and availability
- Decide in your own time
Therapy
Support for where you are right now
Every kind of therapy starts with a conversation about what you would like help with. Sessions are confidential and go at your pace.
Individual therapy
One-to-one sessions for anxiety, low mood, stress, grief, life changes or anything you would like to talk through.
Couples counselling
A neutral space for both of you to be heard, understand each other’s needs and talk about what comes next.
Teens & young adults
Support for ages 13 to 25 with school, friendships, identity and big feelings, with parents involved as agreed.
Online therapy
Secure video sessions from home or wherever you feel comfortable, with the same therapist and the same care.
Family sessions
Time together to talk about changes, conflict or loss, guided by a therapist who keeps the conversation safe.
Small groups
Short, friendly groups on topics such as stress or self-compassion. Ask us which groups are running this season.
What to expect
Starting therapy, one small step at a time
You do not need to know exactly what to say. Many people begin with “I am not sure where to start”, and that is fine.
1
A free 15-minute call
Tell us a little about what brings you here and ask anything about how we work. There is no obligation to book.
2
Your first session
We get to know you, talk about what you would like to change and explain confidentiality in plain words.
3
A plan that fits you
Together we agree how often to meet and which approach may suit you. You can change the plan at any time.
4
Review as you go
We check in regularly on how therapy feels for you. You decide when to pause, slow down or stop.
About us
A small practice where you set the pace
We started this practice so that people could find a therapist without waiting lists or pressure. You choose what to talk about, how often we meet and when you feel ready to stop.
- A free 15-minute call before you commit
- In-person and secure online sessions
- Evening appointments on weekdays
- Step-free access to the therapy rooms
How we work
Approaches shaped around you
There is no single right way to do therapy. Your therapist may draw on one or more of these approaches and will always explain why.
Cognitive behavioural therapy (CBT)
Looks at the links between thoughts, feelings and actions, with practical tools you can try between sessions.
Acceptance and commitment therapy (ACT)
Helps you make room for difficult feelings and move towards what matters most to you.
Person-centred counselling
You lead the conversation. Your therapist listens closely, without judgement, and helps you find your own answers.
Mindfulness-based approaches
Simple ways to notice what is happening in the moment, often used alongside other approaches.
Psychodynamic therapy
Explores how past experiences and patterns in relationships may shape how you feel today.
Solution-focused therapy
A short, goal-based approach that builds on what is already working in your life.
Our team
Meet our therapists
Lena Ortiz
Therapist · adults
Works with adults facing anxiety, burnout and big life changes. Warm, practical and curious about what matters to you.
Marcus Bell
Couples & family therapist
Helps couples and families slow down difficult conversations so everyone in the room feels heard.
Simone Carter
Teen & young adult therapist
Meets young people where they are, in person or online, and keeps parents involved in the way you agree.
Licence details (sample).
In their words
What starting therapy felt like
“I was nervous about the first call. It felt like talking to someone who genuinely had time for me.”
Sample client
Individual therapy
“For the first time in months we could talk without it turning into an argument. We both felt listened to.”
Sample client
Couples counselling
“Being able to meet online made it possible to fit sessions in around my shifts.”
Sample client
Online therapy
Shared anonymously. Everyone’s experience of therapy is different.
Fees
Clear session fees, shared before you start
Free consultation call (15 min)
Free
Individual session (50 min)
$140
Couples or family session (75 min)
$190
Teen session (50 min)
$130
Online session (50 min)
$140
Small group (6 weekly meetings)
$240
Example prices. We confirm your fee in writing before your first session, and a few reduced-fee places are available: just ask.
Insurance & payment
We are out-of-network for most insurance plans. We give you a monthly receipt (superbill) so you can claim back what your plan allows.
- Superbills for out-of-network claims
- HSA and FSA cards accepted
- A Good Faith Estimate of costs on request
Office & online
Meet us in the office or online
Monday – Thursday
9:00 – 20:00
Friday
9:00 – 15:00
Saturday
Online only, 9:00 – 13:00
Sunday
Closed
27 Linden Grove, Suite 4
Springfield, ST 10001 · Quiet waiting room, street parking nearby
Online sessions
Secure video from home, on a computer, tablet or phone.
FAQ
Questions people often ask
Cannot find your answer? Ask us on your free 15-minute call, or send us an email.
Is what I say confidential?
Yes, with a few legal limits. Your therapist may need to share information if there is a serious risk of harm to you or someone else, or a concern about a child’s safety. We explain these limits in your first session, and you can ask about them at any time.
How long is a session?
Individual and teen sessions last 50 minutes. Couples and family sessions last 75 minutes. Most people start with weekly sessions and change the rhythm later.
What is your cancellation policy?
Please give us at least 24 hours’ notice if you need to cancel or move a session. Late cancellations and missed sessions are charged at the full fee, unless there is an emergency.
How many sessions will I need?
It depends on you and what you would like to work on. Some people come for a few sessions, others for longer. We review how things are going together, and you can pause or stop whenever you choose.
Do you take insurance?
We are out-of-network for most plans. We give you a superbill to send to your insurer, and you can call them to ask what your plan covers for outpatient mental health care.
What if I need help urgently?
We are not a crisis service and cannot answer calls around the clock. If you are in crisis, call or text 988 (Suicide & Crisis Lifeline, US) or call 911. Outside the US, call your local emergency number.
Need help right now? We are not a crisis service. In the US, call or text 988, or call 911 in an emergency. Elsewhere, call your local emergency number.
Take the first step, gently
Book a free 15-minute call. Ask your questions, hear how we work, and decide in your own time.