Questions people ask
Cannot find your answer? Call us or drop by during opening times.
Will I get a receipt for my donation?
Yes. Every online gift gets an email receipt straight away, and we post one if you ask. Whether your gift is tax-deductible depends on our registration and on the rules where you pay tax (sample answer).
Can I give food instead of money?
Yes. Bring tins, dried food, toiletries and baby supplies to the centre, Monday to Friday from 9:00 to 17:00. We cannot take home-cooked food or anything past its use-by date.
Can I choose what my money pays for?
Yes. Tell us when you give and we will spend it on that programme. Gifts without a choice go where the need is greatest that month.
Do I need a referral to get help?
Not for your first visit. Come during opening times or call us, and we will talk through what would help. For regular parcels we may ask for a referral from a local agency (example policy).
Can I give every month?
Yes, and it helps us most: regular gifts let us plan the shopping and the van rounds. You can change or stop a monthly gift at any time.
Is my information kept private?
We ask only for what we need to help you or to process your gift, and we do not sell or swap it. Our privacy policy explains how we keep it and how to ask us to delete it.
Give a week of hot lunches.
$25 pays for a week of lunches for one neighbour (sample cost). Give once, or every month so we can plan the shopping.
Registered charity no. 000000 (sample). You get a receipt for every gift.