FAQ
Questions parents ask us
Still have a question? Call the front desk and we will gladly help.
These answers are general information, not medical advice for your child. If you are worried, call us. In an emergency, call 911.
How do we register as a new family?
Call us or fill in the new family form at the front desk. Bring your child’s birth date, insurance card and any vaccination record you have, and we will book a first visit.
Which insurance plans do you accept?
We work with many plans, and the list changes from time to time. Call us with your plan name before your first visit and we will check your coverage. Families without insurance can ask for our self-pay fees.
My child is sick. Should we come in, go to urgent care or the ER?
For a fever, a cough or an earache, call us in the morning for a same-day sick visit. When we are closed, use our after-hours line. Trouble breathing, a seizure, a serious injury or a child who is very hard to wake is an emergency: call 911 or go to the nearest emergency room.
How often should my child have a check-up?
Babies have several check-ups in their first two years, then most children come once a year. Your doctor will give you a schedule that fits your child, together with their vaccinations.
Can both parents come to the appointment?
Yes. Parents, guardians and siblings are welcome. Teenagers can also have part of the visit alone with the doctor if they wish.
Time for your child’s next check-up?
Book online or call us, and we will find a time that works around nap time, school and work.