FAQ
Good to know before you call
Not sure what you need? Call and ask: a locksmith picks up, and advice costs nothing.
Why do you ask for ID?
We verify ownership before every entry. Please show photo ID and proof of address, or the registration for a vehicle. If they are locked inside, we check them as soon as the door is open, before anyone goes in.
How quickly can you get to me?
For an emergency lockout in town we aim to arrive within 30–45 minutes (sample). We give you a time on the phone and send a text if anything changes.
Will you damage my door or lock?
We try damage-free entry first. If a lock has to be drilled, we tell you why and what it costs before we start.
How much will it cost?
You hear the price on the phone before we set off. Night, weekend and holiday call-outs may cost more, and we never add a charge without telling you.
Should I rekey or replace my locks?
Rekeying makes the old keys useless and keeps your hardware, so it often costs less. Replace the lock if it is worn or damaged, or if you want a higher security grade.
Can you replace vehicle keys and fobs?
We cut and program keys for many makes on site. Tell us the make, model and year on the phone and we confirm whether we can help.
Locked out? Call a locksmith now
Speak to a locksmith 24/7 and hear the price before we set off. Planning a lock change? Email us and we will find a time that suits you.