FAQ
Questions pet owners ask us
Something else on your mind? Call or message us, we are happy to help.
Does my pet need to be vaccinated?
Yes. We ask for up-to-date core vaccinations (and kennel cough for dogs) for every pet. Bring the record or a photo of it to the first visit. Puppies can come for an intro once their first course of vaccinations is complete; ask your vet when that is.
My dog is anxious. Can you still groom him?
Usually, yes. Tell us when you book and we will give you a quiet slot, go slowly, take breaks and, if needed, split the groom into two short visits. If your pet is very stressed we stop and call you.
How long does a groom take?
A nail trim takes about 15 minutes, a bath & tidy 1 to 2 hours and a full groom 2 to 3 hours, depending on size and coat. We text you when your pet is ready to collect.
How often should my dog be groomed?
Most long or curly coats look best with a full groom every 4 to 8 weeks, and short coats with a bath and nail trim every 8 to 12 weeks. We will suggest a routine for your dog.
What if my pet’s coat is matted?
We gently work out small knots. Heavy matting can be painful to brush out, so we may recommend a short clip instead and let the coat grow back. We always talk to you first.
Ready for a fresh, fluffy pet?
Pick a drop-off time online, or call us and we will find a slot that suits you and your pet.