FAQ
Good to know before you visit
Still have a question? Call or email the studio and we will be happy to help.
Which metals do you work with?
Our sample list is yellow, rose and white gold, platinum and sterling silver. We explain the differences in colour, hardness and upkeep at your appointment, so you can choose what suits how you live.
How do I find out my ring size?
The most reliable way is a quick sizing at the showroom. If the ring is a surprise, borrow a ring that is worn on the same finger and bring it in, and we will measure it for you.
Can every ring be resized?
Most gold, platinum and silver rings can be made larger or smaller. Eternity rings, some patterned bands and certain stones need another approach; we look at the ring first and tell you the options.
Is my jewellery covered by a warranty?
Ask us about the warranty and aftercare for each piece. We explain what is covered in writing before you buy, and we are happy to check your jewellery whenever you visit.
How long does a bespoke piece take?
Allow around 6 to 10 weeks from the agreed design to collection (sample timing). Tell us early if you have a date in mind, such as a proposal or a wedding.
Can you use my own stones or gold?
Often, yes. We check each stone before we reset it and explain any risk, and we can talk about reusing inherited gold in a new design.
Visit us for a private appointment
Try pieces on, talk through a bespoke idea or bring in a repair. Book a time that suits you, or call and we will find one together.