Questions we get at the counter
Cannot find your answer? Call us or drop by the workshop.
Do I need to book?
For a service or overhaul, yes: book a drop-off day so we have space on the stand. Quick fixes such as punctures, brake pads and gear tunes need no booking. Bring the bike in during opening hours.
How long will I be without my bike?
A safety check is usually ready the same day and a full service in two working days. If a part has to be ordered, we tell you the date when we call with the price.
Will you tell me the price first?
Always. We check the bike when you drop it off and again on the stand. Anything beyond the job you booked is quoted by phone or text, and we wait for your answer.
Do you work on e-bikes?
Yes, on most e-bikes. We service the brakes, gears and wheels like any bike, and check the motor and battery with the tools we have. Ask us about your make when you book.
Can you fix a bike I did not buy here?
Of course. We work on any make and age of bike, from a kids’ balance bike to a thirty-year-old road bike.
What if I cannot collect it straight away?
We keep finished bikes for a week at no charge. Let us know if you need longer (example policy).
Book your bike in
Tell us the bike, what it is doing and the day you can drop it off. We confirm by text, and you get a price before any work starts.